Glossary C
Glossary C
Deutsch: Kriterium / Español: Criterio / Français: Critère / Italiano: Criterio
In the context of quality management, criteria refers to a set of standards, rules, or conditions that are used to define and evaluate the quality of a product, service, process,, or system. Criteria can be based on industry standards, regulations, customer requirements, or internal specifications, and are used to determine if an item meets the necessary requirements for quality.
Examples of criteria in quality management include:
- Performance criteria: standards for measuring the performance of a product or service, such as speed, efficiency, or reliability.
- Safety criteria: standards for ensuring the safety of a product or service, such as compliance with industry safety regulations or guidelines.
- Design criteria: standards for the design and development of a product or service, such as usability, ergonomics, or environmental impact.
- Quality criteria: standards for the quality of a product or service, such as conformance to specifications, durability, or accuracy.
- Environmental criteria: standards for the impact of a product or service on the environment, such as energy efficiency or waste reduction.
- Customer satisfaction criteria: standards for evaluating customer satisfaction with a product or service, such as response time, reliability, or customer support.
In the quality management context, criteria are used as the basis for quality control and improvement processes, such as inspection, testing, and continuous improvement efforts. The use of criteria helps to ensure that products, services, and processes meet established quality standards and requirements, and that quality is consistently maintained over time.
Deutsch: Kreuzkontamination / Español: Contaminación cruzada / Português: Contaminação cruzada / Français: Contamination croisée / Italiano: Contaminazione incrociata
Cross-contamination in the context of quality Management refers to the unintentional Transfer of contaminants from one product, surface, or environment to another, potentially compromising the quality, safety, and compliance of products or processes. This issue is especially critical in industries such as Food Production, pharmaceuticals, and healthcare, where maintaining strict Hygiene and segregation protocols is essential for ensuring product safety and consumer Health.
Deutsch: Kryptographie / Español: Criptografía / Português: Criptografia / Français: Cryptographie / Italiano: Crittografia
Cryptography in the Quality management context refers to the use of encryption techniques to ensure the security, integrity, and confidentiality of data related to quality processes, systems, and Documentation. In industries that manage sensitive data, such as pharmaceuticals, aerospace, and finance, cryptography is used to protect critical quality information from unauthorised access, tampering, or theft, thereby maintaining trust and compliance with industry standards and regulations.
Deutsch: Kristallisation / Español: cristalización / Português: cristalização / Français: cristallisation / Italian: cristallizzazione
Crystallization in the context of quality management refers to the process of forming solid crystals from a solution, melt, or more rarely, directly from a gas. It is a key process in various industries, such as pharmaceuticals, chemicals, and food production, where controlling crystal formation is crucial for product quality and consistency.
CSMA is a protocol used in computer networks, specifically in the context of network access control. It is a method for multiple devices to share a common transmission medium, such as Ethernet, by sensing the carrier or channel before transmitting data.
Deutsch: Kultur / Español: Cultura / Português: Cultura / Français: Culture / Italiano: Cultura
Culture in the context of quality management refers to the collective values, beliefs, attitudes, and behaviours that characterize an organization and influence its approach to quality. This encompasses the organizational environment that supports and promotes quality in every aspect of operations and decision-making.
Deutsch: Kundenzufriedenheit / Español: Insatisfacción del Cliente / Português: Insatisfação do Cliente / Français: Insatisfaction Client / Italian: Insoddisfazione del Cliente
Customer dissatisfaction in the context of quality management refers to the negative feelings or discontent experienced by customers when a product or service fails to meet their expectations or requirements. It is a critical indicator of a company's performance in terms of quality and directly impacts customer loyalty, reputation, and overall business success.
Deutsch: Kundenorientierung / Español: Enfoque en el cliente / Português: Foco no cliente / Français: Orientation Client / Italiano: Orientamento al cliente
Customer focus in the quality management context refers to the commitment of an organisation to understanding and meeting the needs, expectations, and preferences of its customers. This approach ensures that all aspects of the organisation's operations, from product design to delivery and after-sales service, are aligned with providing maximum value to customers. Prioritising customer Satisfaction is a key principle in most quality Management systems, including ISO 9001, where continuous improvement is driven by customer feedback and market demand.