Deutsch: Kriterium / Español: Criterio / Français: Critère / Italiano: Criterio
In the context of quality management, criteria refers to a set of standards, rules, or conditions that are used to define and evaluate the quality of a product, service, process,, or system. Criteria can be based on industry standards, regulations, customer requirements, or internal specifications, and are used to determine if an item meets the necessary requirements for quality.
Examples of criteria in quality management include:
- Performance criteria: standards for measuring the performance of a product or service, such as speed, efficiency, or reliability.
- Safety criteria: standards for ensuring the safety of a product or service, such as compliance with industry safety regulations or guidelines.
- Design criteria: standards for the design and development of a product or service, such as usability, ergonomics, or environmental impact.
- Quality criteria: standards for the quality of a product or service, such as conformance to specifications, durability, or accuracy.
- Environmental criteria: standards for the impact of a product or service on the environment, such as energy efficiency or waste reduction.
- Customer satisfaction criteria: standards for evaluating customer satisfaction with a product or service, such as response time, reliability, or customer support.
In the quality management context, criteria are used as the basis for quality control and improvement processes, such as inspection, testing, and continuous improvement efforts. The use of criteria helps to ensure that products, services, and processes meet established quality standards and requirements, and that quality is consistently maintained over time.