Deutsch: Index / Español: %C3%8Dndice (desambiguación) / Português: Index / Français: Index / Italiano: Index
An index is an indirect shortcut derived from and pointing into, a greater volume of values, data, information or knowledge.
In the context of quality management, an "index" is a numerical value or measurement that represents the level or degree of quality of a product, process, or system. Indices are used to monitor and measure quality, identify areas for improvement, and evaluate the effectiveness of quality management initiatives.
Examples of indices in a quality management context include:
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Customer satisfaction index - a measurement of how well a product, process, or service meets the expectations and needs of customers.
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Defect rate index - a measurement of the number of defects per unit of production, indicating the overall quality of the product.
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Cycle time index - a measurement of the time required to complete a process, indicating the efficiency and effectiveness of the process.
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Quality cost index - a measurement of the cost associated with quality-related activities, such as inspection and testing, used to identify areas for improvement.
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Reliability index - a measurement of the consistency and dependability of a product, process, or service, indicating the quality and reliability of the system.
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Yield index - a measurement of the proportion of products produced that meet specified quality standards, indicating the overall quality of the production process.
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Compliance index - a measurement of the degree to which a product, process, or service conforms to relevant standards, regulations, and specifications, indicating the quality of the system.
These are just a few examples of indices used in quality management. Indices are useful tools for tracking and evaluating quality performance, identifying areas for improvement, and making data-driven decisions to improve quality.