Glossary S

The Glossary for Quality Management +++ 'Specification', 'Standard', 'Satisfaction'

In the quality management context, "sampling" refers to the process of selecting a representative subset of items or units from a larger population for inspection, testing, or analysis. It is a practical approach to assess the quality of a batch, production lot, or process without examining each individual item.

Deutsch: Satisfaktion / Español: Satisfaction / Français: Satisfaction 

'Satisfaction' refers to the degree of fulfillment or contentment experienced by customers or stakeholders with a product, service, or overall quality performance. It is a key component of assessing the effectiveness of quality management systems and determining whether they meet the expectations and requirements of customers. Satisfaction is often measured through surveys, feedback mechanisms, and customer reviews.

In the context of quality management,, "security" refers to measures that an organization takes to protect its information,, assets, and operations from unauthorized access, theft, damage, or disruption.

The Self Assessment Questionnaire is defined by the Payment Card Industry Data Security Standard (PCI DSS).

In the context of quality management,, "serie" refers to a set of products or items that are produced in a sequence or with a shared set of characteristics.

In the context of quality management, service refers to the overall experience that a customer or user has when interacting with a company or organization. It includes the entire process of providing and delivering a product or service, from initial contact to final delivery and beyond.

Six Sigma refers to a process--focused methodology designed to improve business performance through improving specific areas of a strategic business processes.

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