Deutsch: Dokumentation / Português: Documentatio / Français: Documentation / Italiano: Documentazione
In the quality management context, documentation refers to the written or recorded information that describes processes, procedures, or systems, and provides evidence of conformance to requirements. Documentation is an important aspect of quality management, as it provides a record of the processes and procedures used by an organization and serves as evidence of conformance to requirements.
Examples of documentation in the quality management context include:
- Quality manual, which describes the organization's quality management system
- Standard operating procedures (SOPs), which describe how processes and procedures should be performed
- Work instructions, which provide detailed information on how specific tasks should be performed
- Test procedures, which describe how products or services are tested to verify conformance to requirements
- Records, which provide evidence of conformance to requirements, such as test results, inspection reports, and customer feedback
Effective documentation is critical to quality management, as it provides organizations with a clear understanding of the processes and procedures used, helps to ensure consistency and conformance to requirements, and provides a record of activities that can be used for continuous improvement. By having clear, accurate, and up-to-date documentation, organizations can improve the efficiency and effectiveness of their processes and systems, and increase customer satisfaction.