Glossary K

Deutsch: Wissen / Español: Conocimiento / Português: Conhecimento / Français: Connaissance / Italiano: Conoscenza /

In the quality management context, knowledge refers to the understanding, awareness, and familiarity gained through experience, education, observation, or investigation that is relevant to specific processes, products, or services within an organization. This concept is critical as it supports decision-making, drives continual improvement, and fosters innovation.