Deutsch: Überwachen / Español: Monitorear / Português: Monitorar / Français: Surveiller / Italiano: Monitorare

Monitor in the quality management context refers to the ongoing process of observing, checking, and recording the performance of various aspects of an organization's operations. This is essential to ensure that products and services meet predetermined quality standards and to identify areas for improvement.


Image demonstrating Monitor in the quality management context

Monitoring in quality management involves the systematic measurement of key performance indicators (KPIs), process efficiency, and output quality to verify compliance with quality standards. It includes the use of tools and techniques to collect data, which is then analyzed to maintain or improve product quality, enhance customer satisfaction, and meet regulatory requirements.

Application Areas

Monitoring is a critical function in various aspects of quality management:

  • Process Monitoring: Regular observation and recording of the operational process to ensure they are within defined specifications. This can help in detecting deviations early and prompt corrective actions.
  • Product Quality Monitoring: Checking products at various stages of production to ensure they meet the required safety and quality standards.
  • Customer Satisfaction Monitoring: Gathering and analyzing customer feedback to assess satisfaction levels and identify areas needing improvement.
  • Environmental Monitoring: Ensuring that the operational environment conforms to environmental standards to prevent contamination or degradation of product quality.

Well-Known Examples

  • Statistical Process Control (SPC): A method of quality monitoring that uses statistical methods to observe and control a process to ensure that it operates at its full potential.
  • Dashboards in Quality Management Systems (QMS): Many modern QMS include digital dashboards that display real-time data on various quality metrics, allowing for immediate monitoring and management decisions.
  • ISO 9001: The standard requires the establishment of measurable quality objectives at relevant functions and levels, which are needed to be monitored regularly to assess performance.

Treatment and Risks

Implementing effective monitoring practices in quality management involves several key elements:

  • Data Accuracy: Ensuring that the data collected for monitoring purposes is accurate and reliable is crucial for effective quality control.
  • Timeliness: Data should be collected and reviewed promptly to allow for immediate corrective actions if needed.
  • Technology Use: Utilizing advanced technologies such as AI and machine learning can help in more sophisticated monitoring and analysis, leading to better quality control.
  • Training and Competence: Personnel involved in monitoring activities must be properly trained and competent to perform their duties effectively.

Similar Terms

  • Surveillance: Often used interchangeably with monitoring, though surveillance can sometimes have a broader scope, including security measures.
  • Inspection: Inspection is related but typically involves a more hands-on examination of products or processes at specific stages, as opposed to the continuous nature of monitoring.



In the quality management system, to monitor means to systematically track various metrics and operational outcomes to ensure compliance with quality standards and identify improvement opportunities. Effective monitoring is fundamental to proactive quality management as it provides the necessary data to support strategic decisions and maintain high standards of quality across all organizational processes. By continuously monitoring their operations, organizations can achieve greater operational efficiency, enhance customer satisfaction, and ensure ongoing compliance with applicable quality standards.


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