Deutsch: Aktivität / Español: Actividad / Português: Atividade / Français: Activité / Italiano: Attività

In the context of quality management, an activity refers to any task, operation, or process carried out as part of a quality management system (QMS) aimed at achieving quality objectives. This includes a wide range of actions, from the design and development of products or services to the monitoring and improvement of quality performance. Activities in quality management are designed to ensure that products or services meet or exceed customer expectations and comply with regulatory requirements.



Activities within a quality management framework are integral components of the QMS, contributing to the organization's ability to consistently deliver high-quality products and services. These activities are planned, executed, monitored, and controlled to comply with established quality standards such as ISO 9001, which emphasizes the importance of process approach and continual improvement.

Key activities in quality management include:

  • Quality Planning: Defining quality objectives, specifying necessary operational processes and resources, and setting up quality standards.
  • Quality Assurance: Implementing a QMS to instill confidence that quality requirements will be fulfilled.
  • Quality Control: Monitoring specific outcomes to ensure compliance with quality standards and identifying areas for improvement.
  • Quality Improvement: Continuously enhancing the QMS to increase efficiency and effectiveness in meeting customer and regulatory requirements.

Effective management of these activities involves documentation, which serves as a record of planned and completed actions, providing a basis for analysis, decision-making, and justification for improvements.

Application Areas

Activities in quality management are applicable across all organizational processes, including:

  • Product Design and Development: Ensuring products are designed to meet customer needs and quality standards.
  • Manufacturing and Service Delivery: Managing operations to produce and deliver products or services that satisfy quality specifications.
  • Customer Service: Enhancing customer satisfaction through effective service and communication.
  • Supplier Management: Ensuring suppliers and contractors meet specified quality criteria, contributing to the overall quality of the final product or service.

Well-Known Examples

  • Corrective and Preventive Actions (CAPAs): Activities undertaken to identify and correct problems, prevent their recurrence, and continuously improve quality processes.
  • Internal Audits: Conducting regular reviews of the QMS to assess conformity to planned arrangements, QMS requirements, and effectiveness in meeting quality objectives.
  • Training and Development: Implementing training programs to enhance the skills and knowledge of employees, ensuring they can effectively contribute to the organization's quality objectives.

Treatment and Risks

Neglecting quality management activities can lead to non-conformities, customer dissatisfaction, increased costs, and potential loss of business. Conversely, well-managed activities contribute to the efficiency, profitability, and reputation of the organization. Challenges include ensuring all activities are aligned with quality objectives, continuously updating practices to adapt to changes in the market or regulations, and effectively engaging all employees in quality improvement efforts.

Similar Terms or Synonyms

  • Quality Processes
  • Quality Tasks
  • Quality Operations


In quality management, an activity encompasses any task or process aimed at achieving and maintaining the desired level of quality in products or services. These activities are fundamental to the development, implementation, and improvement of a QMS, ensuring that an organization can meet customer expectations and regulatory requirements consistently. Effective management and continuous improvement of these activities are crucial for sustaining and enhancing quality performance.


You have no rights to post comments

Related Articles

Quality Planning ■■■■■■■■■■
Quality Planning in the quality management context refers to the process of identifying which quality . . . Read More
Validation ■■■■■■■■■■
Validation in the quality management context refers to the process of confirming that a product, service, . . . Read More