Home
The Lexicon of Quality
Welcome to the Quality Management Lexicon, a comprehensive resource for exploring key concepts, methodologies, and frameworks in quality management and process improvement. This lexicon offers detailed, in-depth articles on a broad range of topics, many of which exceed 400 words and analyze multiple perspectives. Covering over 5,000 entries, it serves as a reference for professionals, researchers, and students seeking authoritative knowledge. You will find explanations of fundamental principles as well as advanced tools and techniques used in various industries. Below are examples of selected entries to give a brief insight into the content. Start exploring and enhance your understanding of modern quality management.
Chemicals
Deutsch: Chemikalien / Español: Productos químicos / Português: Produtos químicos / Français: Produits chimiques / Italiano: Prodotti chimici /
A chemical substance (Chemicals) is a form of matter having constant chemical composition and characteristic properties.
Increased Costs
Deutsch: Erhöhte Kosten / Español: Costos aumentados / Português: Custos aumentados / Français: Coûts accrus / Italiano: Costi aumentati
Increased costs in quality management refer to the additional expenses incurred due to quality-related activities, inefficiencies, or failures within a system. These costs can arise from preventive measures, quality control processes, rework, waste, customer complaints, and compliance with regulations. Managing these costs effectively is crucial to balancing quality improvements with financial sustainability.
Genuineness
Deutsch: Echtheit / Español: Autenticidad / Português: Autenticidade / Français: Authenticité / Italiano: Autenticità
In the Quality Management context, genuineness refers to the authenticity, reliability, and originality of products, services, or processes, ensuring they meet stated standards and customer expectations without deception or misrepresentation. Genuineness is integral to building trust, credibility, and long-term customer Satisfaction.
End-user
Deutsch: Endbenutzer / Español: Usuario final / Português: Usuário final / Français: Utilisateur final / Italiano: Utente finale
End-user refers to the individual or group who ultimately uses or is intended to use a product or service. In quality management, the end-user's satisfaction is crucial as it directly impacts the perceived quality and success of the product or service.