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The Lexicon of Quality
Welcome to the Quality Management Lexicon, a comprehensive resource for exploring key concepts, methodologies, and frameworks in quality management and process improvement. This lexicon offers detailed, in-depth articles on a broad range of topics, many of which exceed 400 words and analyze multiple perspectives. Covering over 5,000 entries, it serves as a reference for professionals, researchers, and students seeking authoritative knowledge. You will find explanations of fundamental principles as well as advanced tools and techniques used in various industries. Below are examples of selected entries to give a brief insight into the content. Start exploring and enhance your understanding of modern quality management.
Touchpoint
Deutsch: Kontaktpunkt / Español: Punto de contacto / Português: Ponto de contato / Français: Point de contact / Italiano: Punto di contatto
In quality management, a **touchpoint** refers to any interaction between a customer and an organization that influences the customer's perception of the product, service, or brand. These interactions can occur across various channels and stages of the customer journey, shaping overall satisfaction and loyalty. Touchpoints are critical for identifying opportunities to enhance quality, address deficiencies, and align processes with customer expectations.
Dosimetry
Deutsch: Dosimetrie / Español: Dosimetría / Português: Dosimetria / Français: Dosimétrie / Italiano: Dosimetria /
Español: Dosimetría / Français: Dosimétrie / Italiano: Dosimetria
Dosimetry is in its original sense the measurement of the absorbed dose delivered by ionizing radiation.
Correction
Deutsch: Korrektur / Español: Corrección / Português: Correção / Français: Correction / Italiano: Correzione
Correction in quality management refers to actions taken to eliminate a detected nonconformity. It is an immediate response aimed at rectifying the issue to ensure that the product or service meets the required standards.
Oxidant
Deutsch: Oxidationsmittel / Español: Oxidante / Português: Oxidante / Français: Oxydant / Italiano: Ossidante
An oxidant in the context of quality Management refers to a substance or factor that can cause or accelerate oxidation, which may affect the quality or stability of materials, products, or processes. Oxidants are particularly significant in industries dealing with food, pharmaceuticals, and materials where Exposure to oxygen or oxidising agents can lead to degradation or reduced performance of the product.