Deutsch: Einfluss / Español: Influencia / Português: Influência / Français: Influence / Italiano: Influenza

Influence in the context of quality management refers to the capacity of various factors—be it individuals, processes, external conditions, or management practices—to affect the quality of products, services, or processes within an organization. It encompasses the understanding that quality is not solely the result of direct actions or inputs but is also significantly impacted by indirect factors and the broader organizational environment.


In quality management, recognizing and managing influence involves identifying and addressing all elements that can affect the organization's ability to deliver high-quality outcomes. This includes leadership decisions, employee engagement, supplier quality, customer feedback, technological advancements, and market trends. Understanding these influences is crucial for developing effective strategies to enhance quality, improve customer satisfaction, and achieve continuous improvement.

Application Areas

The concept of influence extends across all aspects of quality management, including:

  • Leadership and Culture: The influence of leadership decisions and organizational culture on establishing quality priorities and employee engagement.
  • Process Design and Improvement: How external benchmarks and internal feedback influence the optimization of processes for better quality outcomes.
  • Supplier and Partner Relationships: The impact of supplier and partner quality on the final product or service quality.
  • Customer Expectations and Feedback: Understanding and integrating customer needs and feedback to drive quality improvements.

Well-Known Examples

An example of influence in quality management is the adoption of Total Quality Management (TQM) practices, where the emphasis is on continuous quality improvement at all levels of the organization. Leadership's commitment to quality significantly influences the organization's culture, encouraging every employee to participate in quality improvement initiatives, thereby enhancing the overall quality of products and services.

Treatment and Risks

Failing to recognize and manage the various influences on quality can lead to inconsistencies, customer dissatisfaction, and reduced competitiveness. Organizations must, therefore, establish robust quality management systems that are capable of identifying, monitoring, and adapting to these influences. This includes fostering a culture of quality, ensuring effective communication channels, and implementing flexible processes that can respond to internal and external changes.

Similar Terms or Synonyms

In the context of quality management, related terms to influence include impact, effect, and sway.



Influence in quality management denotes the wide range of factors that can affect an organization's ability to achieve and maintain high-quality standards. By understanding and managing these influences, organizations can enhance their quality management practices, leading to improved products, services, and customer satisfaction. Acknowledging and addressing these factors is essential for fostering a proactive and adaptive approach to quality management.


You have no rights to post comments

Related Articles

Factor ■■■■■■■■■■
Factor in the quality management context refers to an element or component that can influence the outcome . . . Read More
Consumption ■■■■■■■■■■
Consumption in the context of quality management refers to the use of resources or products by end-users . . . Read More
Situation ■■■■■■■■■■
In the quality management context, Situation refers to the specific set of circumstances, conditions, . . . Read More
Trend ■■■■■■■■■■
In the context of quality management, a trend refers to a pattern, direction, or change in performance . . . Read More
History ■■■■■■■■■■
In the context of quality management, history refers to the documented record of all quality-related . . . Read More
Variation ■■■■■■■■■■
Variation in the context of quality management refers to the changes or fluctuations in the characteristics . . . Read More
Constituent ■■■■■■■■■■
In the context of quality management, a constituent refers to any key element, component, or stakeholder . . . Read More
Factor at■■■■■■■■■■
A factor, a Latin word meaning may refer to a sun protection factor, a unit describing reduction in transmitted . . . Read More
Flexibility in the context of quality management refers to the ability of an organization, system, or . . . Read More