Glossary S
Glossary S
Deutsch: Dienstleistung / Español: Servicio / Português: Serviço / Français: Service / Italiano: Servizio /
In the context of quality management, service refers to the overall experience that a customer or user has when interacting with a company or organization. It includes the entire process of providing and delivering a product or service, from initial contact to final delivery and beyond.
Deutsch: Servicebereitstellung / Español: Prestación de servicio / Português: Prestação de serviço / Français: Prestation de service / Italiano: Erogazione del servizio
Service Delivery in the quality management context refers to the process of designing, managing, and executing services to meet customer expectations while ensuring efficiency, consistency, and compliance with quality standards. Effective service delivery focuses on reliability, responsiveness, and continuous improvement to enhance customer satisfaction and business performance.
Deutsch: Service-Design / Español: Diseño de servicios / Português: Design de serviços / Français: Conception de services / Italiano: Progettazione dei servizi
Service design in the context of quality management is a structured approach to creating and optimising services to meet customer needs and improve overall service quality. It focuses on aligning customer experiences with organisational goals by integrating processes, people, tools, and communication in a seamless way.
Deutsch: Dienstleistungssektor / Español: Industria de servicios / Português: Indústria de serviços / Français: Secteur des services / Italiano: Settore dei servizi
Service Industry in the quality management context refers to the broad Category of businesses and organizations that provide intangible goods or services to consumers or other businesses. Unlike the manufacturing industry, which focuses on the production of physical goods, the service industry encompasses a wide range of services including banking, healthcare, education, information technology, hospitality, and more. Quality management within the service industry focuses on ensuring that the delivery of services meets or exceeds customer expectations, maintains high standards of service quality, and adheres to applicable regulations and standards.
Deutsch: Gebrauchstauglichkeit / Español: Facilidad de servicio / Português: Facilidade de manutenção / Français: Aptitude à l'emploi / Italiano: Manutenibilità
In quality management, serviceability refers to the ease with which a product, system, or service can be maintained, repaired, or supported throughout its lifecycle. It encompasses design features, accessibility, and procedural efficiency that minimize downtime and operational disruptions. Serviceability is a critical factor in ensuring long-term reliability and customer satisfaction, particularly in industries where system availability is paramount.
Deutsch: Sitzung / Español: sesión / Português: sessão / Français: session / Italiano: sessione
Session in quality management refers to a designated period or meeting in which specific quality-related activities, discussions, or evaluations are conducted. These sessions are critical for ensuring that quality standards are maintained and that continuous improvement processes are implemented effectively.
Deutsch: Absetzung / Español: Asentamiento / Português: Assentamento / Français: Tassement / Italiano: Assestamento
In quality management, settlement refers to the gradual or sudden deformation of materials, structures, or components under load over time. This phenomenon is particularly critical in industries where stability, precision, and long-term performance are essential, such as construction, manufacturing, and infrastructure development. Settlement can compromise structural integrity, lead to functional failures, or result in non-conformities with predefined quality standards, making its understanding and mitigation a key aspect of quality assurance processes.
Deutsch: Einrichtung / Español: Configuración / Português: Configuração / Français: Configuration / Italiano: Impostazione
Setup in the Quality management context refers to the preparation, configuration, or organisation of processes, Equipment, systems, or environments to ensure they are ready and capable of meeting quality requirements. It involves establishing the necessary conditions for consistent and efficient production or service delivery while maintaining compliance with quality standards.