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    1. You are here:  
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    4. Glossary I
    5. ISO 15752

    Glossary S

    Glossary S

    The Glossary for Quality Management +++ Popular Articles: 'Satisfaction', 'Standard', 'System'

    SAQ

    SAQ --->Self Assessment Questionnaire

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    Satisfaction

    Deutsch: Satisfaktion / Español: Satisfaction / Français: Satisfaction

    'Satisfaction' refers to the degree of fulfillment or contentment experienced by customers or stakeholders with a product, service, or overall quality performance. It is a key component of assessing the effectiveness of quality management systems and determining whether they meet the expectations and requirements of customers. Satisfaction is often measured through surveys, feedback mechanisms, and customer reviews.

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    Satisfactory

    Deutsch: Zufriedenstellend / Español: Satisfactorio / Português: Satisfatório / Français: Satisfaisant / Italiano: Soddisfacente

    Satisfactory in the quality management context refers to the achievement of a level of quality that meets or exceeds the predefined criteria or expectations for a product, service, or process. It indicates that the quality objectives have been successfully attained, and the needs and requirements of the customer or end-user have been fulfilled. In quality management, being deemed satisfactory is essential for ensuring customer satisfaction, loyalty, and trust, as well as for maintaining compliance with industry standards and regulations.

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    Saturation

    Deutsch: Sättigung / Español: Saturación / Português: Saturação / Français: Saturation / Italiano: Saturazione

    Saturation in quality management refers to the point at which a process, system, or resource can no longer accommodate additional inputs or improvements without negatively impacting overall performance or efficiency. It indicates the maximum capacity or limit that has been reached, beyond which further efforts may lead to diminishing returns or potential degradation in quality.

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    Science

    Deutsch: Wissenschaft / Español: Ciencia / Português: Ciência / Français: Science / Italiano: Scienza

    Science in the context of quality management refers to the systematic application of scientific principles and methodologies to ensure and improve the quality of processes, products, and services. It involves using data-driven approaches, statistical analysis, and empirical evidence to inform decision-making and enhance quality outcomes.

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    Scope

    Deutsch: Umfang / Español: Alcance / Português: Escopo / Français: Portée / Italiano: Ambito

    Scope in the quality management context refers to the boundaries and extent of the activities, processes, products, services, and objectives covered by a Quality Management System (QMS). It defines what is included within the system, setting clear parameters for where quality standards, policies, and procedures apply. The scope is critical for establishing the range of operations, specifying applicable exclusions, and identifying the responsibilities within the organization's quality management efforts. It serves as a foundation for planning, implementing, maintaining, and improving quality across all relevant areas of the organization.

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    Scrap

    Deutsch: Ausschuss / Español: Desecho / Português: Refugo / Français: Rebuts / Italiano: Scarto

    Scrap in quality management refers to defective or unusable materials, components, or products that do not meet quality standards and cannot be reworked or repaired. These items are discarded, often leading to financial losses and waste. Effective quality management aims to minimise scrap through improved processes, preventive measures, and defect reduction strategies.

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    Screw-down pattern

    Deutsch: Abwärtsmuster / Español: Patrón de atornillado / Português: Padrão de aparafusamento / Français: Motif de vissage / Italiano: Schema di avvitamento

    Screw-down pattern refers to a specific configuration or sequence in which screws are tightened to secure components together. In the context of quality management, screw-down pattern ensures that the assembly process is consistent, reliable, and meets the required standards of safety and performance.

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