Glossary / Lexicon

In the context of Quality management, "result" refers to the outcome or output that is achieved after implementing a process, completing an Activity, or delivering a product or Service. Results are used to evaluate whether the intended objectives or quality standards have been met. They are central to assessing the Effectiveness and Efficiency of a quality management System (QMS).

Key aspects of Results in Quality Management

1. Types of Results:

   • Product Results: The quality of the product or service delivered to customers.
   • Process Results: The efficiency, Consistency, and effectiveness of processes.
   • Customer Satisfaction Results: Feedback from customers regarding their satisfaction.
   • Organizational Results: Overall performance metrics, such as financial outcomes, market share, or compliance.

2. Measurement and Analysis:

   • Results are quantified using key performance indicators (KPIs) or metrics.
   • Tools like statistical analysis, audits, or surveys may be used to Measure results.

3. Relation to Objectives:

   • Results are compared against predefined quality objectives or benchmarks to determine success.

4. Continuous Improvement:

   • Analyzing results helps identify areas for Improvement, driving a cycle of continual improvement (e.g., in line with ISO 9001 principles).

5. Documentation:

   • Results are typically documented and reported to ensure transparency and enable Decision-making.

By focusing on results, organizations can ensure that their QMS delivers value, meets Stakeholder expectations, and complies with Regulatory or industry standards.