In the context of Quality management, "result" refers to the outcome or output that is achieved after implementing a process, completing an Activity, or delivering a product or Service. Results are used to evaluate whether the intended objectives or quality standards have been met. They are central to assessing the Effectiveness and Efficiency of a quality management System (QMS).
Key aspects of Results in Quality Management
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Types of Results:
- Product Results: The quality of the product or service delivered to customers.
- Process Results: The efficiency, Consistency, and effectiveness of processes.
- Customer Satisfaction Results: Feedback from customers regarding their satisfaction.
- Organizational Results: Overall performance metrics, such as financial outcomes, market share, or compliance.
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Measurement and Analysis:
- Results are quantified using key performance indicators (KPIs) or metrics.
- Tools like statistical analysis, audits, or surveys may be used to Measure results.
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Relation to Objectives:
- Results are compared against predefined quality objectives or benchmarks to determine success.
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- Analyzing results helps identify areas for Improvement, driving a cycle of continual improvement (e.g., in line with ISO 9001 principles).
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- Results are typically documented and reported to ensure Transparency and enable Decision-making.
By focusing on results, organizations can ensure that their QMS delivers value, meets Stakeholder expectations, and complies with Regulatory or industry standards.
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