Deutsch: Aufzeichnung / Español: Registro / Português: Registro / Français: Enregistrement / Italiano: Registrazione

In the context of quality management, a record refers to the documented evidence of activities performed or results achieved that provides a historical account of compliance with quality standards and the performance of quality processes. These records are essential for demonstrating conformity to specified requirements and supporting the effectiveness of the quality management system.


Records are an integral part of any quality management system, such as those outlined by ISO 9001 standards. They serve as proof that the processes have been executed as planned and that the end products meet the required quality specifications. These documents can include audit reports, training logs, test results, meeting minutes, compliance forms, and performance reviews.

Special Details

Quality management relies heavily on records for several key functions:

  • Traceability: Records provide a trail that can be followed from the finished product back through various stages of production to the procurement of raw materials.
  • Accountability: They help identify who performed specific tasks, making it possible to address issues directly.
  • Regulatory Compliance: Many industries are required to maintain certain records to comply with legal, regulatory, and contractual obligations.
  • Continuous Improvement: Records are analyzed to identify trends and opportunities for process improvements.

Application Areas

  • Manufacturing: Maintaining production logs, quality control documentation, and equipment maintenance records.
  • Healthcare: Documenting patient care records, treatment procedures, and compliance with health standards.
  • Service Industries: Keeping service delivery records, customer feedback forms, and employee performance data.

Well-Known Examples

  • Document Control Systems: Many organizations use digital systems to manage their records, ensuring they are secure, easily accessible, and can be reviewed to make informed decisions about quality improvements.
  • Audit Records: External and internal audits rely on historical data to assess the effectiveness of the quality management system and ensure compliance with established standards.



In quality management, records are fundamental for verifying that processes are performed correctly and outcomes meet quality standards. They support decision-making, enable compliance with regulations, and facilitate continuous improvement efforts within an organization. Managing records effectively is thus crucial for maintaining the integrity of the quality management system.


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