Deutsch: Verwaltung / Español: Administración / Português: Administração / Français: Administration / Italiano: Amministrazione

Administration in the quality management context refers to the organizational processes and activities involved in overseeing, planning, and implementing quality policies and procedures within an organization. It encompasses the management of systems, processes, and personnel to ensure that the organization's quality objectives are met consistently and efficiently. Administration plays a pivotal role in establishing a quality management system (QMS) that aligns with the organization's goals, customer requirements, and regulatory standards.

General Description

In quality management, administration involves the coordination of various functions such as quality planning, control, assurance, and improvement. It ensures that the QMS is properly designed, implemented, monitored, and continuously improved upon. The administration is responsible for setting quality objectives, defining roles and responsibilities, allocating resources, and facilitating communication across the organization to promote a culture of quality.

Areas of Application

  • Quality Planning: Establishing objectives and specifying the operational processes and resources required to meet these objectives.
  • Quality Assurance: Implementing a QMS to increase customer confidence and the organization's ability to meet quality requirements.
  • Quality Control: Monitoring specific outcomes to ensure compliance with quality standards and identifying areas for improvement.
  • Continuous Improvement: Applying systematic efforts to enhance processes, products, or services based on measurements and feedback.

Well-Known Examples

  • Adoption of international quality standards such as ISO 9001, which provides a framework for a systematic approach to managing an organization's quality process.
  • Implementation of Total Quality Management (TQM) practices that involve all employees in the pursuit of quality improvement.


Inadequate administration can lead to poor quality outcomes, customer dissatisfaction, increased costs due to waste and rework, and potential non-compliance with regulatory standards. Effective quality management requires a commitment from top management and clear communication of quality policies and objectives throughout the organization.


Strategies for effective quality management administration include:

  • Leadership commitment to quality principles and continuous improvement.
  • Clear definition of quality policies, objectives, and procedures.
  • Regular training and development programs for employees to enhance their quality awareness and skills.
  • Utilization of quality management tools and techniques for problem-solving and process improvement.
  • Engagement with customers and suppliers to ensure their requirements are understood and met.

History and Legal Basics

The concept of quality management has evolved significantly over the past century, from simple inspection routines to comprehensive quality management systems. The introduction of quality standards such as ISO 9001 has set a benchmark for quality management practices globally. Legal requirements related to quality vary by industry and region but generally include compliance with safety, environmental, and industry-specific quality standards.



Administration in the quality management context is crucial for ensuring that an organization’s products and services meet the highest quality standards. It involves systematic planning, implementation, and monitoring of quality management practices to achieve customer satisfaction and continuous improvement. Effective administration supports the organization's strategic objectives and enhances its competitiveness and efficiency.


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