Glossary / Lexicon

Deutsch: Kunde / Español: Cliente / Português: Cliente / Français: Client / Italiano: Cliente /

Client in the quality management context typically refers to an individual, organization, or entity that receives products, services, or information from another party, known as the service provider or vendor. Clients play a crucial role in assessing the quality of the offerings they receive and providing feedback to improve processes and deliverables. Client satisfaction and expectations are central considerations in quality management, as meeting their needs is often the primary objective.

Application Areas:

1. Service Industries: In service-oriented businesses, such as hospitality, healthcare, and consulting, clients are the recipients of services. Ensuring client satisfaction and delivering high-quality services are paramount.

2. Software Development: In software development, clients are typically the end-users or organizations that request software solutions. Quality assurance is essential to meet client requirements and expectations.

3. Manufacturing: Clients in the manufacturing sector are often wholesalers, retailers, or end-users who purchase products. Quality control measures are in place to meet client demands for reliable and defect-free products.

4. Construction: In construction projects, clients are those who commission and fund the projects. Quality management ensures that construction meets client specifications and safety standards.

Examples of Sentences:

• The client's feedback highlighted the need for improvements in the user interface.
• The client's expectations regarding delivery times were clearly communicated in the contract.
• The client's requirements for the new product were carefully documented and addressed during development.

Well-Known Examples:

• Customer Relationship Management (CRM) Systems: These systems help businesses manage interactions with clients, track feedback, and improve customer satisfaction.

• Client Feedback Surveys: Organizations often use surveys to collect feedback from clients to assess their experiences and make necessary improvements.

• Client-Centered Healthcare: In healthcare, a client-centered approach focuses on tailoring medical care to meet individual patient needs and preferences.

Risks:

• Not meeting client expectations can lead to dissatisfaction, loss of business, and damage to an organization's reputation.
• Inadequate communication with clients may result in misunderstandings and project or service delivery issues.

Similar Terms and Synonyms:

• Customer
• Consumer
• Patron
• Recipient
• Service Recipient

Summary:

In quality management, a client is an entity that receives products, services, or information from a service provider or vendor. Client satisfaction and meeting their expectations are crucial aspects of quality management in various industries. Clients play a pivotal role in providing feedback for continuous improvement, making their needs and preferences central considerations.

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