Deutsch: Empfänger / Español: Destinatario / Português: Destinatário / Français: Bénéficiaire / Italiano: Destinatario /

In the context of quality management, a recipient refers to an individual, group, or organization that receives the output or benefits from a quality management system (QMS) or process. This can include customers who receive products or services, employees who benefit from improved working conditions, or other stakeholders such as suppliers and partners who are involved in or affected by the quality management practices of an organization.

Description

Recipients play a crucial role in quality management as their feedback and satisfaction levels are often used as key indicators of the system's effectiveness. Quality management systems, such as those based on ISO 9001 standards, emphasize the importance of understanding and meeting recipient needs and expectations as a fundamental goal. This involves:

  • Customer Focus: Recognizing that the primary recipients of products or services are the customers, whose needs and expectations must be met or exceeded.
  • Stakeholder Engagement: Identifying and engaging other recipients or stakeholders who are affected by the quality management processes, ensuring their requirements are considered.

Application Areas

  • Customer Satisfaction Measurement: Gathering and analyzing customer feedback to assess whether the quality of products or services meets or exceeds recipient expectations.
  • Employee Feedback Programs: Implementing feedback mechanisms for employees, who are recipients of the quality management system's outcomes, to suggest improvements.
  • Supplier Quality Management: Managing the quality of suppliers and partners, who are also recipients of information and policies from the organization's quality management system.

Well-Known Examples

  • ISO 9001:2015: This version of the ISO 9001 standard places a strong emphasis on understanding the context of the organization, including the needs and expectations of "interested parties" or recipients.
  • Customer Satisfaction Surveys: Tools used by organizations to directly measure how well the products or services delivered meet the recipients' expectations.

Similar Terms or Synonyms

  • Customers
  • Stakeholders
  • End-users

Weblinks

Summary

In quality management, recipients are those who receive the outcomes of a quality management system or process, including customers, employees, and other stakeholders. The focus on recipients underscores the importance of aligning quality objectives with the needs and expectations of those served by the organization. Effective quality management systems are designed to ensure that the requirements of all recipients are identified, understood, and met, thereby enhancing satisfaction and supporting continuous improvement.

--


Related Articles to the term 'Recipient'

'Constituent' ■■■■■■■■■■
In the context of quality management, a constituent refers to any key element, Component, or stakeholder . . . Read More
'ISO 9001' ■■■■■■■■■■
The ISO 9001:1994 Quality systems describes a model for quality assurance in design, development, production, . . . Read More
'Fulfillment' ■■■■■■■■■■
Fulfillment in the quality management context refers to the process and capability of an organization . . . Read More
'Progression' ■■■■■■■■■■
Progression in the quality management context refers to the continuous improvement and development process . . . Read More
'Observer' ■■■■■■■■■■
Observer in the quality management context refers to an individual or Entity that monitors and assesses . . . Read More
'Requirement' ■■■■■■■■■■
Requirement in the quality management context refers to a specified expectation or condition that must . . . Read More
'Definition' ■■■■■■■■■■
Definition: In the context of quality management, definition refers to the precise description of the . . . Read More
'End-user' ■■■■■■■■■■
End-user refers to the individual or group who ultimately uses or is intended to use a product or service. . . . Read More
'ISO 9001 Certification' ■■■■■■■■■■
ISO 9001 Certification in the context of quality management refers to a globally recognised standard . . . Read More
'Collaboration' ■■■■■■■■■■
Deutsch: / Español: Colaboración / Português: Colaboração / Français: Collaboration / Italiano: . . . Read More