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The Glossary of Quality
The Glossary of Quality informs you about all relevant aspects of the world of quality and quality management.
Confidence
Deutsch: Vertrauen / Español: Confianza / Português: Confiança / Français: Confiance / Italiano: Fiducia
Confidence in the quality management context refers to the level of trust or assurance in the processes, systems, and outcomes that ensure a product or service meets defined standards of quality. It involves the belief that a product or service will satisfy customer requirements consistently. This confidence is built over time through systematic processes, including quality control, quality assurance, and continuous improvement practices that are part of an organization's quality management system (QMS).
Containment
Deutsch: Eindämmung / Español: Contención / Português: Contenção / Français: Confinement / Italiano: Contenimento
Containment in the quality management context refers to the immediate actions taken to control a quality issue and prevent defective products or services from reaching the customer. This term is associated with identifying, isolating, and addressing defects to stop their spread within the production process or the market. Containment measures are often the first response to a quality control failure, serving as a temporary solution while a permanent corrective action is developed and implemented.
Organism
Organism in the quality management context refers to a systematic entity within an organization that encompasses all aspects of its structure, processes, and culture. This term is often used metaphorically to describe how a company functions and adapts to its environment, similar to how a biological organism operates in its ecosystem. Quality management within an organization involves treating it as a living organism, constantly evolving and responding to changes to ensure its health and success.