BS15000 pertains to an IT service management standard,, published by BSI, but used throughout the world. It is closely aligned with the IT Insfrastructure library, ITIL.
Description
Bs15000 is a standard in the quality management context that focuses on IT service management. It is based on ITIL (Information Technology Infrastructure Library) and emphasizes the importance of aligning IT services with the needs of the business. Bs15000 provides guidelines for organizations to deliver high-quality IT services consistently, ensuring customer satisfaction. It covers various aspects of IT service management, including service design, transition, operation, and continuous improvement. By implementing Bs15000, organizations can enhance efficiency, reduce costs, and minimize risks associated with IT service delivery.
Application Areas
- IT service providers
- Companies with complex IT infrastructures
- Organizations seeking to improve customer satisfaction
- Businesses looking to streamline IT processes
Treatment and Risks
- Benefits of improved IT service delivery
- Risks associated with not meeting customer expectations
- Challenges in implementing Bs15000 standards
Examples
- Implementing a service desk to handle customer inquiries efficiently
- Establishing service level agreements (SLAs) with clear performance targets
- Conducting regular audits to ensure compliance with Bs15000 standards
Similar Concepts and Synonyms
Summary
Bs15000 is a standard in the quality management context that focuses on IT service management and aligning IT services with business needs. It provides guidelines for delivering high-quality IT services consistently, enhancing efficiency, reducing costs, and minimizing risks. By implementing Bs15000, organizations can improve customer satisfaction and streamline IT processes.
--
Related Articles to the term 'Bs15000' | |
| 'Normalisation' | ■■■■■■■■■■ |
| In the quality management context, normalisation refers to the process of establishing standards and . . . Read More | |
| 'Condition' | ■■■■■■■■■■ |
| Condition: In the context of quality management, condition refers to the specific requirements, parameters, . . . Read More | |
| 'Activity' | ■■■■■■■■■■ |
| Activity: In the context of quality management, an activity refers to any task, operation, or process . . . Read More | |
| 'Standardization' | ■■■■■■■■ |
| Standardization in the quality management context refers to the process of developing and implementing . . . Read More | |
| 'Architecture' | ■■■■■■■■ |
| Architecture in the context of quality management refers to the structured design and organization of . . . Read More | |
| 'Maturity' | ■■■■■■■■ |
| Maturity in the context of quality management refers to the level of development, sophistication, and . . . Read More | |
| 'Transmissibility' | ■■■■■■■ |
| Transmissibility in the quality management context refers to the ability to transfer or convey a certain . . . Read More | |
| 'Guarantee' | ■■■■■■■ |
| Guarantee in the quality management context refers to a commitment made by an organization to its customers . . . Read More | |
| 'Superior' | ■■■■■■■ |
| Superior in the context of quality management refers to a level of quality that surpasses ordinary standards, . . . Read More | |
| 'Specification Setting' | ■■■■■■■ |
| Specification Setting in the quality management context refers to the process of defining clear, detailed, . . . Read More | |