BS15000 pertains to an IT service management standard, published by BSI, but used throughout the world. It is closely aligned with the IT Insfrastructure library, ITIL.
Quelle: 128953/2006-10-29

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Service Management (Ganzheitliche Betrachtung der Bearbeitung von ...)
Service Management (Ganzheitliche Betrachtung der Bearbeitung von ...)