Deutsch: Fehler / Español: Error / Português: Erro / Français: Erreur / Italiano: Errore /

In the context of quality management, an error refers to any deviation from the intended outcome or specification of a product, service, or process. It represents a discrepancy between the actual and the desired state, indicating a failure to meet established quality standards or customer expectations. Errors can occur at any stage of the production or service delivery process and can be related to human mistakes, equipment malfunction, material defects, or inadequate procedures.


Error management within quality management involves identifying, analyzing, and correcting errors to prevent their recurrence. It is a critical component of continuous improvement strategies, aiming to enhance process efficiency, product quality, and customer satisfaction. Key aspects include:

  • Error Detection: Employing methods and tools to identify errors promptly.
  • Root Cause Analysis: Investigating the underlying causes of errors to understand why they occurred.
  • Corrective and Preventive Actions: Implementing measures to correct errors and prevent their future occurrence.

Application Areas

  • Manufacturing: Identifying and correcting production errors to prevent defective products from reaching the market.
  • Service Industry: Addressing errors in service delivery to meet customer service standards and expectations.
  • Software Development: Debugging and fixing coding errors to ensure software functionality and reliability.

Well-Known Examples

  • Six Sigma: A methodology that focuses on reducing errors and minimizing variability in manufacturing and business processes to improve quality and efficiency.
  • ISO 9001: This quality management standard emphasizes the importance of error management as part of an organization’s quality management system (QMS), requiring procedures for monitoring and measuring processes, and nonconformity handling.

Similar Terms or Synonyms

  • Mistake
  • Defect
  • Nonconformity


In quality management, error signifies a deviation from desired outcomes or specifications, highlighting a lapse in achieving quality standards. Effective error management is essential for continuous improvement, involving the detection, analysis, and correction of errors to prevent recurrence, improve processes, and enhance product quality and customer satisfaction. Organizations implement systematic approaches, like Six Sigma and adherence to ISO 9001 standards, to manage errors efficiently and maintain high-quality standards.


You have no rights to post comments

Related Articles

Non-conformance ■■■■■■■■■■
Non-conformance, in the context of quality management, refers to any deviation, discrepancy, or failure . . . Read More
Detection ■■■■■■■■■■
In the context of quality management, "detection" refers to the process of identifying and discovering . . . Read More
Nonconformity ■■■■■■■■■■
Nonconformity in the context of quality management refers to a deviation from specified requirements, . . . Read More
Variability ■■■■■■■■■■
Variability in the context of quality management refers to the extent of deviation, fluctuation, or change . . . Read More
Management at■■■■■■■■■■
Management in all business and organizational activities is the act of coordinating the efforts of people . . . Read More
Specification Setting ■■■■■■■■■■
Specification Setting in the quality management context refers to the process of defining clear, detailed, . . . Read More
Cause at■■■■■■■■■■
Cause: Causality (also referred to as causation) is the relation between an event (the cause) and a second . . . Read More
Accuracy at■■■■■■■■■■
Accuracy: In an industrial or industry context, accuracy refers to the degree to which a measurement, . . . Read More
Automation ■■■■■■■■■■
Automation in the quality management context refers to the use of technology and processes to streamline, . . . Read More
Addition ■■■■■■■■■■
In the context of quality management, "Addition" does not refer to a specific term or concept directly . . . Read More