Glossary U
Glossary U
Deutsch: Benutzerfreundlichkeit / Español: Usabilidad / Português: Usabilidade / Français: Utilisabilité / Italiano: Usabilità
Usability in the context of quality management refers to the measure of how effectively, efficiently, and satisfactorily a product, service, or system can be used by specified users to achieve specified goals in a particular context of use. It encompasses the ease of use and user satisfaction, focusing on designing products and services that meet the needs and expectations of users.
Deutsch: Nutzung / Español: Uso / Português: Uso / Français: Utilisation / Italiano: Uso
Usage in the context of Quality management refers to how an organisation applies processes, tools, or resources to ensure consistent quality in its products or services. It involves the effective deployment of quality management systems (QMS) to Monitor, control, and improve the quality of outputs, ensuring that they meet established standards and customer expectations.