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1: 3-A Accepted Practices 2: Pressure 3: Standard 4: Process 5: ISO 6: Quality 7: Legal Notice 8: System 9: Treatment 10: Satisfaction 11: Performance 12: Management 13: Efficiency 14: Aspect 15: Operation 16: Quality management 17: Consistency 18: Knowledge 19: Risk 20: Reliability (As of 12:38)
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