Glossary D

Deutsch: Entscheidung / Español: Decisión / Português: Decisão / Français: Décision / Italiano: Decisione

A decision in the context of quality management refers to the choice made between two or more alternatives to resolve an issue or to take advantage of an opportunity with the aim of achieving the best possible outcome. In quality management, decisions are crucial at every stage of the process, from planning and control to improvement and assurance. These decisions are based on the analysis of data and information to ensure that they align with the organization's quality objectives and customer satisfaction.

Deutsch: Definition / Español: Definición / Português: Definição / Français: Définition / Italiano: Definizione

Introduction/Definition

In the context of quality management, definition refers to the precise description of the characteristics, standards, and criteria that a product, service, or process must meet to ensure it meets the required quality level. It establishes the baseline for what is considered acceptable quality and serves as a guide for the creation, evaluation, and improvement of quality management systems.

Deutsch: Degradierung / Español: Degradación / Português: Degradação / Français: Dégradation / Italiano: Degradazione

Degradation in the context of quality management refers to the decline in quality, performance, or condition of a product, service, or process over time. This concept is critical for understanding how and why products or services may fail to meet quality standards or customer expectations during their lifecycle. Managing degradation is crucial for maintaining quality, extending the lifespan of products and services, and ensuring customer satisfaction.