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1: 3-A Accepted Practices 2: Pressure 3: Standard 4: Process 5: ISO 6: Quality 7: Legal Notice 8: System 9: Satisfaction 10: Treatment 11: Performance 12: Efficiency 13: Aspect 14: Operation 15: Management 16: Consistency 17: Reliability 18: Knowledge 19: Quality management 20: Risk (As of 19:31)
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