Deutsch: Wortschatz / Español: Vocabulario / Português: Vocabulário / Français: Vocabulaire
A person's vocabulary is the set of words within a language that are familiar to that person. A vocabulary usually develops with age, and serves as a useful and fundamental tool for communication and acquiring knowledge. Acquiring an extensive vocabulary is one of the largest challenges in learning a second language.
In quality management, vocabulary refers to the specific words and terms that are used to describe and communicate concepts related to the quality of products, services, and processes.
A common vocabulary is important in quality management because it helps to ensure that everyone in an organization is using the same terms and definitions when discussing quality-related issues.
Some examples of common terms and definitions used in quality management vocabulary include:
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Quality: The degree to which a product, service, or process meets the requirements and expectations of the customer or end user.
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Quality management: The process of planning, organizing, and controlling activities in an organization in order to ensure that products, services, and processes meet the required standards of quality.
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Quality control: The process of inspecting, testing, and verifying that products, services, or processes meet the required standards of quality.
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Quality assurance: The process of ensuring that products, services, or processes are designed and implemented in a way that will result in the desired level of quality.
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Continuous improvement: The ongoing process of identifying and implementing changes in an organization in order to improve the efficiency, effectiveness, and quality of products, services, and processes.
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Customer satisfaction: The degree to which a customer is satisfied with a product, service, or process.
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Defect: A characteristic of a product, service, or process that does not meet the required standards of quality.
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Nonconformity: A deviation from the specified requirements or standards for a product, service, or process.
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Root cause analysis: The process of identifying the underlying causes of a problem or issue in order to prevent it from occurring again in the future.
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Six Sigma: A process improvement methodology that aims to reduce defects and improve the efficiency and effectiveness of processes through the use of data and statistical analysis.
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Total Quality Management (TQM): A management approach that aims to involve all employees in the continuous improvement of the quality of products, services, and processes.
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Zero defects: A goal of achieving zero defects in products, services, or processes, with the aim of achieving the highest possible level of quality.
Having a common understanding of these and other quality-related terms is important for effective communication and collaboration within an organization, and can help to ensure that everyone is working towards the same goals and objectives related to quality.