Glossary S

Deutsch: Substanz / Español: Sustancia / Português: Substância / Français: Substance / Italiano: Sostanza

Substance in the context of quality management refers to the essential quality or the inherent essence of a product, service, or process that determines its value, effectiveness, and reliability. It emphasizes the core attributes and characteristics that make a product or service what it is, beyond mere superficial aspects or quantitative measures.

English: Superior / Deutsch: Überlegen / Español: Superior / Português: Superior / Français: Supérieur / Italiano: Superiore

Superior in the context of quality management refers to a level of quality that surpasses ordinary standards, expectations, or performance. It denotes products, services, or processes that are distinguished by their exceptional quality and effectiveness. This concept is central to quality management as it aims to enhance customer satisfaction and achieve continuous improvement by setting and adhering to high-quality standards.

Deutsch: Unterdrückung / Español: Supresión / Português: Supressão / Français: Suppression / Italiano: Soppressione /

In the context of quality management, suppression refers to the deliberate action of eliminating or reducing the occurrence of non-conformities, defects, or any unwanted elements that negatively impact the quality of products, services, or processes. Suppression involves identifying the root causes of quality issues and implementing corrective measures to prevent their recurrence. It is a proactive approach to quality control and assurance, aimed at maintaining high standards of quality and ensuring that products or services meet or exceed customer expectations.

In the context of quality management,, 'surface' refers to the visible aspects of a product or service that can be evaluated for quality. Surface quality is often the first thing that customers notice about a product or service, and it can greatly influence their perception of quality..

Surgery in the quality management context doesn't directly correlate as a term commonly used within the traditional scopes of quality management principles or frameworks like ISO 9001. However, if we interpret "surgery" in a broader sense related to quality management, especially within healthcare or medical device manufacturing sectors, it can be understood as the high level of precision, care, and adherence to stringent quality standards and protocols required in surgical procedures and the production of surgical equipment.

Deutsch: Überwachung / Español: Vigilancia / Português: Vigilância / Français: Surveillance / Italiano: Sorveglianza

Surveillance in the quality management context refers to the ongoing monitoring and evaluation of the various aspects of a quality management system (QMS) to ensure continuous compliance with established standards, regulations, and internal quality objectives. This process involves regular reviews, audits, and assessments to verify that processes are being conducted as planned, identify areas for improvement, and ensure that corrective actions are effectively implemented. Surveillance activities help organizations maintain the integrity of their QMS, improve operational performance, and sustain customer satisfaction.

Deutsch: Umfrage / Español: Encuesta / Português: Pesquisa / Français: Sondage / Italiano: Indagine

Survey in the context of quality management refers to a systematic process of collecting data and feedback from customers, employees, or other stakeholders about a product, service, or process. Surveys are designed to gather insights that can be analyzed to identify strengths, weaknesses, opportunities, and threats related to quality management practices and outcomes.

Deutsch: Wechsel / Español: Cambio / Português: Mudança / Français: Changement / Italiano: Cambiamento

In the quality management context, a "switch" can refer to a change or transition in processes, systems, strategies, suppliers, or materials that an organization undertakes to improve quality, efficiency, or performance. This might involve shifting from one quality management system to another, changing suppliers to ensure better quality raw materials, adopting new technologies to enhance production processes, or modifying strategies to better meet customer expectations and regulatory requirements.