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Business in the context of quality management refers to the structured approach organizations use to manage their operations and services in order to consistently meet customer requirements and enhance their satisfaction. This involves integrating quality principles into all aspects of the business process, from product development through to after-sales support.
Description
In quality management, the term business emphasizes the importance of aligning all organizational activities with the quality goals set by the company. It is about creating and maintaining a customer-focused approach where the delivery of quality products and services is paramount. This alignment often involves the implementation of a quality management system (QMS) like ISO 9001, which provides a framework for systematic control and improvement of business processes.
Special Details
Effective quality management within a business context requires the commitment of top management to foster a culture of quality throughout the organization. It involves continuous process improvement, risk management, and the adaptation of business operations to meet changing customer demands and regulatory requirements. Tools and methodologies such as Total Quality Management (TQM), Lean principles, and Six Sigma are frequently used to optimize processes, eliminate waste, and reduce variations.
Application Areas
- Product Development: Integrating quality control measures from the earliest stages of product design and development.
- Customer Service: Ensuring that all customer interactions meet quality standards to improve customer loyalty and satisfaction.
- Supply Chain Management: Applying quality standards to all stages of the supply chain, from procurement to distribution.
- Human Resources: Promoting a culture of quality across the workforce through training and development.
Well-Known Examples
- Toyota Production System (TPS): Known for its Just-In-Time (JIT) inventory system and continuous improvement (kaizen), TPS is a benchmark in manufacturing quality management.
- Samsung: Implements Six Sigma across its operations to enhance the quality of its products and services.
Weblinks
- psychology-lexicon.com: 'Business' in the psychology-lexicon.com
- top500.de: 'Business' in the glossary of the top500.de
- fashion-glossary.com: 'Business' in the fashion-glossary.com
- industrie-lexikon.de: 'Business' in the industrie-lexikon.de (German)
- travel-glossary.com: 'Business' in the travel-glossary.com
- finanzen-lexikon.de: 'Geschäft' in the finanzen-lexikon.de (German)
Summary
Business in the quality management context is fundamentally about ensuring that every aspect of an organization's operations is geared towards meeting or exceeding customer expectations. This involves strategic planning, management commitment, and the systematic application of quality practices across all business processes to achieve sustainable success and continuous improvement.
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