Glossary A

Deutsch: Erscheinungsbild / Español: Apariencia / Português: Aparência / Français: Apparence / Italiano: Aspetto

Appearance in the context of quality management refers to the physical attributes and characteristics of a product or service that are perceptible by the senses, primarily sight, but can also include touch, smell, and even sound. These attributes significantly impact customer perceptions of quality, influencing satisfaction and purchasing decisions. In quality management, managing and controlling the appearance of products and services is crucial for meeting customer expectations and maintaining brand reputation.

Deutsch: Termin / Español: Cita / Português: Compromisso / Français: Rendez-vous / Italiano: Appuntamento

In the quality management context, "Appointment" typically refers to the scheduled arrangements for quality audits, reviews, assessments, or meetings aimed at ensuring compliance with quality standards, discussing quality improvements, or addressing quality issues within an organization. Appointments are crucial for maintaining the regular oversight and continuous improvement of the quality management system (QMS). They facilitate communication and coordination among team members, departments, and external parties, such as suppliers or regulatory auditors, to adhere to and enhance quality standards.

Deutsch: Genehmigung / Español: Aprobación / Português: Aprovação / Français: Approbation / Italiano: Approvazione

Approval in the context of quality management refers to the formal acceptance or ratification of a product, service, process, or document based on its compliance with predefined quality standards and criteria. This process is crucial for ensuring that all elements within a quality management system (QMS) meet or exceed the established requirements, contributing to the overall effectiveness and reliability of the organization's quality assurance efforts.

In the quality management context, approval (synonym approvement) refers to the formal process of evaluating and granting authorization for a product, process, or system to proceed to the next stage or to be used in production. It is an important step in ensuring that the required quality standards are met and that the final output meets the specified requirements.

Deutsch: Bereich / Español: Área / Português: Área / Français: Domaine / Italiano: Area

Area in the quality management context refers to a specific segment or part of an organization that is targeted for quality control and improvement. It can involve specific processes, departments, functions, or any part of the organization where quality measures are applied to enhance or assure the quality of products or services.

Deutsch: Aspekt / Español: Aspecto / Português: Aspecto / Français: Aspect / Italiano: Aspetto

Introduction/Definition

In the context of quality management, aspect refers to the various elements or characteristics of a product, service, or process that can be managed or altered to improve quality. These aspects are critical for ensuring that all dimensions of quality are considered and optimized to meet or exceed stakeholder expectations.

Deutsch: Bewertung / Español: Evaluación / Português: Avaliação / Français: Évaluation / Italiano: Valutazione /

Français: Évaluation formative

Assessment may refer to the process of documenting knowledge, skills, attitudes, and beliefs or a plan of care that identifies the specific needs of the client and how those needs will be addressed by the healthcare system.

Deutsch: Kompetenzbewertung / Español: Evaluación de competencias / Português: Avaliação de competência / Français: Évaluation de compétence / Italiano: Valutazione della competenza

Assessment of competence in the quality management context refers to the systematic process of evaluating and verifying an individual's ability to meet specified requirements for a particular role or task. This includes assessing knowledge, skills, experience, and qualifications relevant to their position and responsibilities within an organization's quality management system (QMS). The goal is to ensure that all personnel are competent to perform their duties effectively, contributing to the organization's overall quality objectives.